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|  | New partnership: Junisphere & NIL
NIL has became an authorized Junisphere partner and offers advanced training with Junisphere products and services.
On the way to minimise the cost of ownerships of services new technologies has to be embedded to keep the systems alive and do not forward all problems to the network administrator. In the time of outsourcing of services, the definition of Service Level Agreements found space in our wording. Most IT-Specialists know about the importance, but there was now chance to make it visual.Comparable to ISO 9000 a new methodology is created, this makes the dependencies viewable. It is a insurance for understanding the IT-business on rules of concept and makes it measurable to a result of the abailability.
Junisphere developed the IT Service Implementation Reference, a first time to Market Methodology allowing IT Organizations to build an IT Service Fabric. The IT Service Implementation Reference is the Service recipe, a step by step Process to achieve Service Implementation for the Enterprise Organization including Service Level Management, automated Business Reporting, and Service Inventory Monitoring. It is ITIL compliant and covers Business Economics, Operational Aspects, Technical Aspects and high touch Service Customer Aspects.
Junisphere's eRanger product line provides for service level management, automated service reporting and business monitoring, utilizing managed object technologies to transparently map and visualize the core business processes.
NIL as an authorized Junisphere partner offers advanced training with Junisphere's eRanger product and service line, namely:
- ISIR-SMM: The attendees will become familiar with different terms and the role of Service Management (SM). The need for Service Level Agreements (SLA) will be explained, along with discussion on benefits and difficulties of its structure, objectives and implementation options. The course gives clear guidelines on budget, Return-on-Investment (ROI) and provides the participants with details on how to start a service management initiative for an enterprise.
- ISIR-IG: explains shortly different terms and the role of Service Management (SM). Then the course explores service modelling on several case studies and focuses on the scope of measurement with the most common measurement plug-ins. The training also discusses the architecture of knowledge modules which are best practice service models in environments like SAP, Oracle, Cisco etc. Several case studies and live demos/exercises on the eRanger product allow the participants to map the gained knowledge to real-life IT scenarios.
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